TinkerBotQuality, Against All Odds.

An Ode to Customer Service: Cache Beauty

I went ahead and bought the La Grande Melting Pot (wax warmer) from CacheBeauty on Amazon for my wax vs. duct tape leg waxing experiment. Being the dork I am, I was looking forward to plugging it in and FINALLY being able to wax my legs without nearly burning myself. Unfortunately, once I got it in the mail 7 days later, the brand new wax warmer straight from the box didn’t work.

I popped by CacheBeauty’s profile and was a bit disheartened to find the last bit of feedback that implied the buyer had to pay shipping to send a product back after she was not satisfied. I wasn’t optimistic to say in the least.

I called their toll-free number and I had to admit I was a bit angry. I had ordered the warmer on the 23rd and it didn’t ship out until the 27th. I recieved it on the 30th and took it out of the box only for it to not work!

A woman answered immediately; there was no time spent waiting or on hold. The lady was very kind and soft-spoken. Within about 5 minutes she had put me on hold briefly as she checked out my invoice number and told me they were sending out another warmer immediately along with a shipping label to send back the broken warmer at no extra cost to me.

I’ll update you guys once I get the replacement in the mail. Let’s see if things are really as good as they sound!

Saturday, May 31st, 2008 at 9:30 pm and is filed under Health & Beauty, Store Reviews. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.