An Ode to Customer Service: CacheBeauty (Revisited)
No commentsIn a previous blog entry, I told the unfortunate tale of the wax warmer that I bought off of Amazon from CacheBeauty. When I got it in the mail, it was broken and I called their toll-free number. The woman on the phone told me they would send another warmer out with a shipping label to send the broken one back at no cost to me.
Well, they sent another one out to me and it arrived today on time (the scheduled arrival date). This one worked just fine, and all I had to do to send the broken one back was stick it in the box it came in, close it up, and adhere the new sticky label. They included easy instructions for the shipping illiterate. Now all I have to do is hand it off to the UPS guy that comes by my mom’s work every day. If that weren’t an option, all I’d do is schedule a pickup for free online with UPS.
So here’s what I think of CacheBeauty:
They’re easy to contact when you have a problem, especially since they plaster their toll-free number all over their websites, profiles, and receipts. The amount of time it takes for them to solve your problem is next to nothing, and they’re very pleasant during the whole process.
The only complaint I have regarding ‘ease of ordering’ is that they have quite a few websites, all with different items. Unless you know exactly what you’re looking for, it’d be hard to find a product. Other than that, they accept all standard payment methods and have both a catalog and online stores.
My only beef with CacheBeauty’s pricing is that their very low prices mislead you. Yeah, sure, paying $20 for a $30 product SOUNDS great, but when it comes down to it, they use a really expensive shipping service that jacks up the price quite a bit. Regardless, I did find a lot of good deals on their Amazon profile. Even with shipping, a lot of their items are still cheaper than most.
CacheBeauty is pretty lucky they didn’t get a 2 on this, because I have to say I’m not very fond of their preferred shipping service. UPS may be great for a business owner, but the customer ends up paying a hefty price. UPS is CacheBeauty’s shipping choice, and it’s nearly double the cost of shipping via the USPS. Not only that, I’m convinced the first warmer they sent out was damaged during shipping because it rattled as if a component had been dislodged inside.
Thursday, June 5th, 2008 at 12:11 am and is filed under Health & Beauty, Store Reviews. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
